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Frequent Questions and their answers

Frequent Questions and their answers
My Mother is in a facility, can you work with her there?

Yes, Salkeld Home Care is able to work with your Mother, or any loved one within a facility. In this situation, our caregivers are able to work side-by-side with the facility staff to help monitor safety concerns, attend activities, and most importantly provide one-on-one companionship that may not always be possible in a facility environment. 

Is Salkeld Home care a bonded and insured company?

Yes, Salkeld Home Care wants you to feel secure with your choice to have us in your home. We are fully insured and detailed insurance information is available upon request. 

What can a caregiver help me with?

Our caregivers are able to assist with a day-to-day tasks including personal assistance services. This means we can help with light housekeeping, meal preparation, medication reminders, transportation for errands and doctor's appointments. as well as with toileting, brief changing, showers/baths and bed baths. Our caregivers also assist with day-to-day hygiene such as brushing teeth, doing make-up and hair and applying lotion. 

Do you have a minimum number of hours?

Yes, in order to ensure continuity of care as well as the appropriate caregiver for your needs; Salkeld Home Care requires a 3 hour minimum.

Will my insurance cover in home health care?

It depends on the type of insurance you have. Long term care is covered by long term care insurance, a type of insurance purchased separately form health insurance. Clients who have not purchased long term care insurance will most likely pay our of pocket for our services that we offer. 

Private health insurance and Medicare do not typically provide coverage for home care over an extended period of time. In some instances veterans may qualify for VA benefits that can be used to pay for our services. Our administrator can help you with this. 

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Do you provide skilled nursing?

No, not at this time. SHC focuses on the non-medical side and offers assistance with the activities of daily living to help clients of all ages live independently in their homes giving you peace of mind. 

What is Salkeld Home Care's service area?

We provide in home care services in the following counties: Queen Creek and Maricopa County and the neighboring cities around both. 

What can a caregiver do for me?

Salkeld Home Care, focuses on our clients Activities of Daily Living (ADL’s). These are the tasks and activities one needs to accomplish to successfully live at home on a day to day basis. This includes activities of daily living personal care such as bathing, mouth care, meal preparation, light cleaning, toileting assistance, mobility assistance, ambulation assistance. We also provide help with transportation, organizing, shopping, medical appointments.

Does SHC have experience working with Dementia and Alzheimer patients?

Yes! SHC works with many clients who are experiencing some degree of cognitive impairment and we are very sensitive to their changing needs. Our mission is to provide for the safety and emotional well-being of our clients. Our entire staff is sensitive to the unique needs of those experiencing a cognitive impairment and through teamwork, training and problem solving we are able to provide care solutions that meet their needs.

Will I always have the same caregiver?

Salkeld Home Care works very hard to provide as consistent and reliable care with the same caregivers whenever possible. There are times when caregivers get sick or need time off and then we ask our caregiving staff to work as a team and cover for other caregivers. This is always in consultation with our clients. We can discuss ahead of time how you would like us to handle various situations that might arise as we all know life can throw us all a unexpected curve ball.

Do I get to make my own schedule?

Yes, absolutely. We do have a three hour minimum and sometimes clients like to prioritize the availability of particular caregivers in creating their schedule. But the final choice in schedule is always up to the client. We do ask for 24 hour notice in shift cancellations and to understand that in order to encourage our caregivers to be as reliable and consistent in their schedules as possible, it is important not to change schedules on them too frequently.

How do you match caregivers to your clients?

Since Salkeld HomeCare is a small, family ran business we get to know our caregivers very well. After meeting with our clients, doing an assessment and creating a customized individual care plan, we have a good idea of what specific qualities in a caregiver would match a client needs. The relationship between the client and the caregiver is fundamentally the most important one and so we put a lot of effort into getting it right. If for any reason, there is not a good fit between the caregiver and client, we keep working on it until we find the best match.

What is your screening process for caregivers?

Before caregivers are scheduled for their initial interview, all applicants are pre-screened and qualifications are verified. They must be a Certified Nursing Assistant or PCA Personal Care Assistant or HHA Home Health Assistant and have at least a five years of direct care experience. To join our team we look for caregivers that are passionate about helping others and making a difference in our clients lives during their time of need.

Should I activate my long term care insurance?

This is a question that must be answered after careful examination of your specific long term care policy, preferably with a qualified financial advisor or insurance specialist. Individual policies can be dramatically different in terms of their elimination period, length of coverage and daily benefit. There are many important factors to consider and we not not recommend trusting anyone’s opinion unless they had could look at all the specifics of your policy. The ultimate goal should be to maximize your benefit and to receive the care you need for as long as possible.

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